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  1. SUBJECT
    This Pre‑Contractual Information Form (“Form”) relates to the sale and delivery of the product(s) whose specifications and sales price are set out below, sold by the SELLER to the ORDERER/BUYER, in accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188). By accepting this Form, the BUYER hereby acknowledges that, upon confirming the related order, they will become obliged to pay the order price and any applicable shipping fees, taxes, or other additional charges, and that they have been informed of this obligation in advance.
  2. SELLER INFORMATION
  • Trade Name: {saticiunvan}
  • Address: {saticiadres}
  • Telephone: {saticitelefon}
  • Fax: {saticifax}
  • E‑mail: {saticimail}
  1. BUYER INFORMATION
    (Hereinafter referred to as “BUYER”)
  • Recipient Name: {aliciad} {alicisoyad}
  • Delivery Address: {teslimatadresi}
  • Telephone: {alicitelefon}
  • E‑mail / Username: {alicimail}
  1. PRODUCT(S) SUBJECT TO THE AGREEMENT
    4.1. The essential characteristics of the goods/products/services (type, quantity, brand/model, color, number) are published on the SELLER’s website. You may review the product’s key features during any promotional period. Valid until the end date of the promotion.

4.2. Prices listed and published on the website are the sales prices. Published prices and offers remain valid until updated or amended. Time‑limited prices remain valid until the end of the specified period.

4.3. The total sales price of the goods or services subject to this Agreement, inclusive of all taxes, is shown below:

{urunbilgileri}

  • Shipping Fee: {kargo}
  • Payment Method & Plan: {odemesekli}

{odemetablosu}

  • Delivery Address: {teslimatadresi}
  • Invoice Address: {faturaadresi}
  • Order Date: {tarih}
  1. GENERAL PROVISIONS
    5.1. The BUYER declares, represents, and warrants that they have read and been informed of the basic characteristics of the product subject to this Agreement, its sales price, payment method, and delivery information on the SELLER’s website, and have given the necessary electronic confirmations. The BUYER also confirms that, by electronically acknowledging this Pre‑Contractual Information Form, they have correctly and fully received the SELLER’s contact details, the fundamental features of the ordered products, tax‑inclusive prices, payment, and delivery information prior to entering into the distance sales contract.

5.2. Each product subject to this Agreement shall be delivered within the period indicated in the preliminary information on the website, depending on the BUYER’s place of residence, provided that the legal maximum of 30 days is not exceeded. If delivery cannot be completed within this period, the BUYER reserves the right to terminate the contract.

5.3. The SELLER undertakes to deliver the product(s) in full, in conformity with the specifications stated in the order, accompanied by any applicable warranty certificates and user manuals, free from any defects, in compliance with statutory requirements and standards, exercising due care and diligence, and in good faith to maintain and improve service quality.

5.4. Before the performance deadline, the SELLER may, after notifying the BUYER and obtaining explicit consent, supply a different product of equal quality and price.

5.5. If performance of the contractual obligation becomes impossible, the SELLER shall notify the BUYER in writing within 3 days of becoming aware of the impediment and shall refund the total amount to the BUYER within 14 days.

5.6. The BUYER acknowledges that if they confirm this Form electronically but fail to pay the contract price and/or the payment is canceled in the bank records for any reason, the SELLER’s delivery obligation shall cease.

5.7. In the event that, following delivery, the BUYER’s credit card is used without authorization and payment is not made to the SELLER by the relevant bank or financial institution, the BUYER agrees to return the product to the SELLER within 3 days at the SELLER’s expense for transport.

5.8. If force majeure events beyond the parties’ control occur, preventing timely delivery, the SELLER shall inform the BUYER. The BUYER may then demand contract termination, replacement with an equivalent product, or deferment of delivery until the cause of delay is removed. If the BUYER terminates the order:

  • For cash payments, the product price will be refunded in cash within 14 days.
  • For credit card payments, the product price will be refunded to the bank within 14 days of cancellation. The BUYER acknowledges that bank processing may take 2–3 weeks and that the SELLER shall not be liable for such delays.
  1. INVOICE INFORMATION
  • Name/Surname/Title: {aliciad} {alicisoyad}
  • Address: {teslimatadresi}
  • Telephone: {alicitelefon}
  • E‑mail / Username: {alicimail}

Invoice Delivery: The invoice will be delivered with the order at the delivery address.

  1. RIGHT OF WITHDRAWAL
    7.1. In distance contracts for the sale of goods, the BUYER may, within 14 days from the date of delivery to themselves or the person at the indicated address, withdraw from the contract without any legal or penal liability and without giving any reason, provided the SELLER is notified. For distance contracts for services, this period starts from the date the contract is signed. Once the service has commenced with the BUYER’s consent before the withdrawal period expires, the right of withdrawal cannot be exercised. Costs arising from withdrawal shall be borne by the SELLER. By accepting this Agreement, the BUYER acknowledges having been informed of their right of withdrawal.

7.2. To exercise the right of withdrawal within 14 days, the BUYER must send a written notice to the SELLER by registered mail with return receipt, fax, or email, and the product must be unused and in accordance with the “Goods Not Eligible for Withdrawal” provisions below. In that case, the BUYER must also return:
7.2.1. The original invoice of the product(s) delivered to the third party or the BUYER (for corporate invoices, the return must include the corporate credit note; returns without a credit note cannot be completed).
7.2.2. The completed return form.
7.2.3. The product(s) in their original packaging, with all accessories, undamaged and complete.

The SELLER shall refund the total amount and return any documents binding the BUYER within 10 days of receiving the withdrawal notice, and shall collect the goods within 20 days. If the product’s value is diminished due to the BUYER’s fault, the BUYER shall compensate the SELLER proportionally. However, the BUYER is not liable for changes or deterioration resulting from proper trial use within the withdrawal period.

7.2.6. If exercising the right of withdrawal causes the transaction value to fall below a promotional threshold, any discount enjoyed under the promotion shall be revoked.

  1. GOODS NOT ELIGIBLE FOR WITHDRAWAL
    8.1. The following distance contracts are excluded from the right of withdrawal:
    a) Those concerning goods or services whose price depends on financial market fluctuations beyond the SELLER’s control.
    b) Goods made to the BUYER’s specifications or tailored to their personal needs.
    c) Perishable goods or those with a short expiration date.
    ç) Goods whose protective packaging (e.g., seal, wrapper) has been opened after delivery, where return is unsuitable for health or hygiene reasons.
    d) Goods mixed inseparably with other items after delivery.
    e) Software, digital content, and computer consumables (e.g., toner, cartridges) whose protective packaging has been unsealed.
    f) Newspapers, magazines, and other periodicals, except subscription contracts.
    g) Accommodation, transport of goods, car rental, food and drink supply, and leisure activities contracts for a specific date or period.
    ğ) Services performed immediately in electronic format or intangible goods delivered instantly.
    h) Services for which performance has begun with the BUYER’s consent before the withdrawal period ends.

Cosmetics and personal care products, underwear, swimwear, books, copy‑protected software and programs, DVDs, VCDs, CDs, cassettes, and stationery consumables require unopened, unused, and undamaged packaging to be eligible for return.

8.2. For complaints and objections, the SELLER may apply to the consumer arbitration committee or consumer court at the BUYER’s place of residence or where the consumer transaction took place, within the monetary limits set out in the law, as follows (effective 28.05.2014):
a) Disputes under 2,000 TL: district consumer arbitration committees.
b) Disputes under 3,000 TL: provincial consumer arbitration committees.
c) In metropolitan municipalities, disputes between 2,000 TL and 3,000 TL: provincial consumer arbitration committees.

This Agreement is entered into for commercial purposes.

SELLER: {sirketadi}
BUYER: {aliciad} {alicisoyad}
DATE: {tarih}