CONSUMER RIGHTS – RIGHT OF WITHDRAWAL – CANCELLATION & REFUND POLICY

GENERAL

• By placing an electronic order through our website, you are deemed to have accepted the Pre‑Contractual Information Form and the Distance Sales Agreement.
• Buyers are subject to Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and all applicable laws regarding the sale and delivery of purchased goods.
• Shipping fees are borne by the buyers.
• Each purchased item will be delivered to the person and/or organization at the address specified by the buyer within the statutory 30‑day period. If delivery does not occur within that period, the buyer may terminate the contract.
• Products must be delivered complete, in accordance with the order specifications, and accompanied by any applicable warranty certificates and user manuals.
• If sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning this and refund the total amount within 14 days.

IF THE PURCHASE PRICE IS NOT PAID

• If the buyer fails to pay for the purchased product or the payment is cancelled in the bank records, the seller’s delivery obligation terminates.

UNAUTHORIZED USE OF CREDIT CARD

• If, after delivery, it is determined that the buyer’s credit card was used without authorization and the bank or financial institution does not pay the seller, the buyer must return the product to the seller within 3 days at the seller’s expense.

FORCE MAJEURE AND LATE DELIVERY

• If unforeseeable force majeure events prevent timely delivery, the seller will inform the buyer. The buyer may then:
  • Cancel the order,
  • Request a replacement with a similar product, or
  • Defer delivery until the obstacle is removed.
• If the buyer cancels:
  • For cash payments, a refund will be made in cash within 14 days;
  • For credit‑card payments, the refund will be processed to the bank within 14 days, but the buyer’s account may take 2–3 weeks to reflect the credit.

BUYER’S OBLIGATION TO INSPECT PRODUCTS

• Before accepting delivery, the buyer must inspect the goods/services for defects (dents, breaks, torn packaging, etc.) and refuse any damaged or defective items.
• Once accepted, the goods are deemed to be in sound condition.
• If exercising the right of withdrawal, the goods must not be used and must be returned with the invoice.

RIGHT OF WITHDRAWAL

• The buyer may, within 14 days from delivery to themselves or the person at the specified address, withdraw from the contract without reason or liability by notifying the seller at the following contact details: Company Name / Title:
  Address:
  E‑mail:
  Telephone:
  Fax:
• For services, the 14‑day period starts from the date the contract is signed. If the service has begun with the buyer’s consent before the withdrawal period ends, the right of withdrawal cannot be exercised.
• Any costs arising from withdrawal are borne by the seller.
• To exercise the right of withdrawal, the buyer must send a written notice by registered mail, fax, or email within 14 days, and the product must be unused and in compliance with the “Goods Not Eligible for Withdrawal” provisions.

HOW TO WITHDRAW

The buyer must return, together with the withdrawal notice:

1. The original invoice (for corporate invoices, include the corporate credit note; returns without it cannot be completed).
2. The completed return form.
3. The product in its original packaging, with all accessories, complete and undamaged.

REFUND PROCEDURE

• The seller must refund the total amount and return any documents binding the buyer within 10 days of receiving the withdrawal notice, and must collect the goods within 20 days.
• If the product’s value has diminished due to the buyer’s fault, the buyer must compensate the seller proportionally. Proper trial use within the withdrawal period does not incur liability.
• If the withdrawal reduces the transaction value below a promotional threshold, any promotion‑related discount is revoked.

GOODS NOT ELIGIBLE FOR WITHDRAWAL

• Custom‑made goods or those clearly tailored to the buyer’s personal needs that cannot be returned.
• Undergarments, swimwear bottoms, makeup, single‑use items, perishable goods, or those with an expiry date, if packaging is opened.
• Goods mixed inseparably with others after delivery.
• Periodicals (newspapers, magazines) outside subscription contracts.
• Electronic services performed immediately or intangible goods delivered instantly.
• Audio/video recordings, books, software, digital content, data storage devices, computer consumables (toner, cartridges, ribbons) if protective packaging is opened.
• Services begun with the buyer’s consent before the withdrawal period ends.

Note: Cosmetics, personal care items, underwear, swimwear, books, copy‑protected software, DVDs, VCDs, CDs, cassettes, stationery consumables (toner, cartridges, ribbons, etc.) are returnable only if their packaging is unopened, unused, and undamaged.

DEFAULT AND LEGAL CONSEQUENCES

• If the buyer defaults on credit‑card payments, they agree to pay interest under their credit‑card agreement and be liable to the bank. The bank may pursue legal action and recover fees from the buyer. The buyer also agrees to compensate the seller for any losses arising from delayed performance.

PAYMENT AND DELIVERY

• Bank Transfer / EFT: To any of our TRY accounts at ………… Bank.
• Online Credit Card: Single payments or installments with any credit card. Payment is charged at the end of the order process.